How do I try a free class?
To try a free class, you may either:
(a) Use the “Book Your Free Class Now” button in the top right corner of this page, set up your start time and date, and show up, or
(b) Come in at 15 minutes before class to fill out a waiver, and you’ll be provided with any gear you need for class. It’s that easy!
How do I cancel my membership?
If you are an active member and wish to cancel your membership, you must do so by emailing [email protected]. Be sure to provide the first and last name on the account. Once the email is sent, one of our staff members will reply with any further details needed.
What’s the policy for cancelling a membership?
Cancellations must be submitted in written form! Verbal requests in person or on the phone are never accepted for cancellations. We prefer you to send an email to [email protected], but we also accept written notice by way of postal service. A 30 day notice is required to process and cancel all requests. If you choose to cancel by postal service, it is recommended that you send your notice by registered or certified mail or statutory overnight delivery (return receipt requested) in order to prove that you did cancel. If you do hand deliver your cancellation, be sure to get a signed statement from an official of the gym acknowledging your cancellation.
Is there a fee to cancel?
Depending on the terms of your agreement, you may be subject to an early termination fee.
If you are cancelling before your 1, 2, or 3 year contract has been fulfilled, you may be subject to an early termination fee of $399, $699, or $999 respectively OR you may simply have to pay the remaining balance on the contract (the lesser of the two options).
Do I have to pay the early termination fee?
If you have not fulfilled the terms of your 1, 2, or 3 year contract, you may be subject to the early termination fee.
The early termination fee is waived, however, if you have a change in address resulting in a distance of 25 miles or further from all Team Octopus locations. The early termination fee may also be waived for medical reasons expressed by your doctor which prevent you from participating in Team Octopus workouts.
What documents can I show to get the early termination fee waived?
The early termination fee is waived if you have a change in address resulting in a distance of 25 miles or further from all Team Octopus locations. To prove your change in address, we will accept and updated driver’s license, utility bill, military orders, letter of employment, lease agreement, etc.
The early termination fee may also be waived for medical reasons expressed by your doctor which prevent you from participating in Team Octopus workouts. In this instance, a note from your doctor excusing you from such physical activity is acceptable.
These documents may be submitted to [email protected]
I’m cancelling my membership. Why do I still have to make another payment?
A 30 day notice is required to process and cancel all requests. If your billing date falls within this 30 day period, you may be subject to paying for one more month of membership dues.
What’s a “freeze?”
To “freeze” a membership means that your account is made inactive. You are still considered a member, but during a freeze you will not pay your full membership rate. Freezes are useful to apply if:
- You will be traveling for the majority of the month
- Your work load increases, and you need to take time to catch up on projects
- Your finances have changed, and you need time to figure out your budget
- Or, if you just don’t feel like coming in to workout
How long can I freeze my account for?
Accounts can be frozen for an unlimited amount of time, but we are only able to freeze accounts for up to 3 months per request. At the end of each 3 month cycle, you must express a desire to extend the freeze for additional time.
Do I pay anything when my account is frozen?
Yes. The freeze fee is $10 per month.